American Utility Metals is dedicated to the profitable development of Cromgard, a utility stainless steel, in the Americas. In 2004, American Utility Metals was one of only 1% of metal centers in the USA certified to ISO 9001:2000. Our objective is to expand the market for utility stainless steels through market evolution and education. We aim to be the most successful supplier of utility stainless steel in our chosen markets, through a customer-focused strategy bringing the economic benefits of utility stainless steel to provide success for both American Utility Metals and our customers. AUM is committed to delivering high-quality specialty steel products on time and at the lowest possible cost, while exceeding our customers' expectations by applying and maintaining systems that are approved to ISO 9001 : 2000. In order to achieve these goals we will: Communicate and understand our customers' needs and expectations. Recognize each employee's and sub-contractor's contribution to achieving our goals. Work to define policies and procedures in a program of continuous improvement through customer, employee and supplier interaction. In a timely manner, anticipate obstacles and take corrective and preventative actions to avoid problems that will adversely affect our customer. Continue to improve the cost effectiveness and efficiencies of all our processes